Your safety and satisfaction are our top priorities. If you receive medicine with unsealed packaging or any damage, please follow these steps to report the issue promptly.
What to Do If You Receive Unsealed or Damaged Medicine
- Do Not Use the Medicine
For your safety, do not consume any medicine that appears unsealed, tampered with, or has damaged packaging. - Document the Issue
Take clear photos of the medicine, showing the unsealed areas, damage to the packaging, and any labels. - Submit a Report Directly from Your Order in the Mobile App
Open the XXX mobile app, go to your order history, select the affected order, and use the 'Report an Issue' feature to submit your complaint along with photos and details. - Follow Instructions for Return or Replacement
Our team will guide you on the next steps, including how to return the medicine or receive a replacement. - Keep All Packaging and Medicine Until Resolved
Store the medicine safely and keep all packaging materials until the issue is fully resolved.
What Happens Next?
- Your report will be reviewed promptly.
- We may initiate an investigation with our pharmacy and delivery partners.
- You will be updated about the resolution and any compensation or replacement.
We are committed to making your experience safe, smooth, and fast. For further assistance, reach out to our support team by typing “customer representative” so we can transfer you to our agent.
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