At times, our telemedicine service may experience high demand, resulting in longer wait times to connect with a doctor. We appreciate your patience and want to help you navigate this situation.
Why Are Queues Longer Sometimes?
- Increased demand during peak hours or health outbreaks.
- Limited availability of specialists at certain times.
- Technical or scheduling constraints.
Tips to Manage Long Wait Times
- Try Booking at Off-Peak Hours
Early mornings, late evenings, or weekdays often have fewer patients, reducing wait time. - Use Alternative Consultation Types
If video consults have long queues, consider voice calls or chat consultations if available. - Check for Available Doctors in Other Specialties
Sometimes, other qualified doctors may be available sooner and can assist with your condition. - Prepare Your Questions in Advance
Having your symptoms and questions ready can make your consultation faster and more effective once connected. - Explore Self-Care Resources
While waiting, use our health library or FAQs for general advice on minor symptoms and preventive care.
What If It’s an Emergency?
If you have a medical emergency, please seek immediate in-person care or call emergency services. Our telemedicine service is not designed for urgent or life-threatening conditions.
We’re Working to Improve
Our team is constantly working to increase doctor availability and improve system capacity to reduce wait times and serve you better.
We are committed to making your experience safe, smooth, and fast. For further assistance, reach out to our support team by typing “customer representative” so we can transfer you to our agent.
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